Returns

Contact: hello@uncommonsensemusic.co
Last updated: 19 August 2026

Our Policy: No Refunds

All sales are final. We do not offer refunds for change of mind, incorrect selection, or simply not wanting an item anymore. Please choose carefully before completing your purchase, and check product descriptions, sizing, and pre-order release dates before ordering.

Where an item is genuinely faulty, damaged, or not as described, we will make it right — see below.

Exchanges and Store Credit

Instead of a cash refund, we're happy to offer an exchange or store credit in the following cases, provided you contact us within 14 days of receiving your order:

The item arrives faulty or damaged
You received the wrong item
The item is significantly not as described on the product page

To request an exchange or store credit, email us at hello@uncommonsensemusic.co with your order number, a description of the issue, and photos of the item (and packaging, if damaged in transit). We'll confirm next steps once we've reviewed your request.

Items must be returned unused, in their original packaging, where applicable. We may ask you to post the item back to us before issuing an exchange or store credit; where the fault is ours (damaged, wrong, or faulty item), we will cover the cost of return postage.

Store credit does not expire and can be used against any future order.

Your Statutory Rights

This policy does not affect your statutory rights as a consumer under the Consumer Rights Act 2015. If an item is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund under UK law, depending on how long you've had the item:

Within 30 days of purchase: you generally have the right to reject a faulty item for a full refund.
After 30 days (up to 6 months): we're normally entitled to one opportunity to repair or replace the item before you can request a refund.

If you believe you have a statutory right that isn't met by our exchange/store credit process above, please contact us at hello@uncommonsensemusic.co and we'll handle it in line with your legal rights.

Pre-Order Cancellations

If a pre-ordered item is cancelled by us (for example, due to a supplier or release cancellation) or is delayed beyond a reasonable timeframe, you are entitled to a full refund for that item, since it was never shipped. This is separate from our general no-refunds policy, which applies to items that have already been delivered.

Non-Returnable Items

The following items cannot be exchanged or returned unless faulty:

Items marked as final sale or clearance
Opened or used items (e.g. unsealed vinyl, opened media) where hygiene or copyright reasons apply
Digital or downloadable products

How Long It Takes

Once we receive and inspect a returned item (where a physical return is required), we'll process your exchange or store credit within 5–7 business days and confirm by email.